Cancellation Policy
Orders may be eligible for cancellation depending on their current processing and fulfillment status.
1. Cancellation Request
Customers should contact Ritzy as soon as possible if they want to request cancellation of an order.
2. Orders Already Processed
An order that has already been processed, shipped or otherwise entered fulfillment may not be eligible for cancellation.
3. Payment
If an eligible order is cancelled and a refund is applicable, the refund will be processed according to the applicable payment method and refund procedure.
4. Refund Processing
Refund processing times may vary depending on the payment provider or financial institution.
5. Promotional or Special Orders
Additional conditions may apply to promotional, customized or otherwise specially handled orders where applicable.
6. Contact
For cancellation-related questions, provide the relevant order details when contacting customer support.
